Payment Policy

At ZYPLAN, we are committed to providing a secure and straightforward checkout experience. Our store is hosted by Shopify, and payments are processed securely through Shopify’s checkout and supported payment-processing services.

This Payment Policy should be read together with our Terms of Service, Refund & Return Policy, Order Cancellation Policy, Shipping Policy, and Privacy Policy.

1. Accepted Payment Methods

ZYPLAN currently accepts the following payment methods:

• American Express
• Apple Pay
• Cartes Bancaires (CB)
• Mastercard
• Shop Pay
• Visa

The payment methods available to you will be displayed during checkout. Availability may vary depending on your country, device, currency, card issuer, and eligibility for a particular payment method.

We do not accept cash, checks, bank transfers, or cash on delivery unless specifically stated at checkout.

2. Payment Processing and Security

ZYPLAN uses Shopify’s secure checkout infrastructure to process customer payments.

Checkout pages are protected using HTTPS and TLS encryption. Shopify maintains compliance with the Payment Card Industry Data Security Standard (PCI DSS) for handling payment information.

ZYPLAN does not directly store customers’ complete credit or debit card numbers on its own servers.

Payment information is securely transmitted to and processed by Shopify and the applicable payment provider associated with the payment method selected at checkout.

3. Payment Authorization and Order Confirmation

When you place an order, your selected payment method may be authorized or charged for the full order amount.

Your order is considered confirmed after:

1. Your payment has been successfully authorized or processed; and
2. You receive an order-confirmation email from ZYPLAN.

If your payment is declined, rejected, expired, or cannot be verified, your order may not be completed.

We may also contact you if additional information is required to verify a transaction.

4. Prices, Currency and Taxes

Unless another currency is clearly displayed during checkout, transactions are processed in United States dollars (USD).

Customers using payment methods issued in another currency may be charged currency-conversion fees, foreign transaction fees, or other charges by their card issuer or financial institution.

These charges are determined by the customer's bank or payment provider and are not collected by ZYPLAN.

Applicable taxes, discounts, shipping charges, and other fees will be clearly displayed during checkout before payment is submitted.

5. Apple Pay and Shop Pay

Eligible customers may use Apple Pay or Shop Pay when these options are available during checkout.

The availability of these services may depend on your device, browser, country, payment card, and account eligibility.

Transactions completed through Apple Pay or Shop Pay remain purchases made directly from ZYPLAN.

6. Billing Information and Payment Verification

Customers are responsible for providing accurate billing and payment information.

The billing address and other payment details should match the information held by your bank or card issuer. Incorrect information may result in a declined or delayed transaction.

For fraud prevention and payment security, transactions may be subject to automated or manual verification.

ZYPLAN reserves the right to delay, refuse, or cancel an order where:

• Payment cannot be verified;
• Payment authorization fails;
• Fraud or unauthorized activity is suspected; or
• The payment provider requests additional verification.

If payment has already been collected for an order that is subsequently cancelled, the applicable amount will be refunded to the original payment method.

7. Pricing Errors

We reserve the right to correct pricing, promotional, product, or checkout errors.

If an order is placed using an incorrect price due to a technical, administrative, or display error, we may cancel the affected order and issue a full refund to the original payment method.

Customers will be notified if their order is affected.

8. Refunds and Cancellations

Approved refunds are issued to the original payment method used for the purchase.

ZYPLAN cannot normally issue a refund to a different card, bank account, digital wallet, or payment method.

Approved refunds are processed by ZYPLAN within 10 business days. After we issue the refund, your bank, card issuer, Apple Pay-connected card issuer, or other payment provider may require additional time to display the funds in your account.

Cancellation requests must be submitted within 12 hours of placing the order and before the order enters processing.

Additional conditions are explained in our Refund & Return Policy and Order Cancellation Policy.

9. Chargebacks and Payment Disputes

If you believe that you were incorrectly charged or have an issue with a payment, please contact us first at contact@zyplan.shop so we can investigate and attempt to resolve the matter.

Submitting a chargeback does not automatically cancel an order or modify the terms of our Refund & Return Policy.

We may provide transaction, order, shipping, delivery, and customer-communication records to the applicable payment provider when responding to a payment dispute.

10. Shopify and Payment Providers

ZYPLAN uses Shopify to operate its online store and provide its checkout infrastructure.

Shopify and other applicable payment providers facilitate payment processing, but ZYPLAN remains the seller responsible for your order.

Information submitted during checkout may be processed by Shopify, your card issuer, digital-wallet provider, and other parties necessary to complete and secure the payment transaction.

Such information is handled in accordance with our Privacy Policy and the applicable provider's privacy and security terms.

11. Policy Updates

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment processors, checkout system, business practices, or legal requirements.

The most current version will remain available on this page.

Contact Information

Business name: ZYPLAN
Address: 843 Woodlawn St, Ontario, California, United States
Email: contact@zyplan.shop
Phone: +1 (408) 430-2240
Live chat: Available during business hours
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time